When it comes to customer relations the rules are simple. As Dukky continues to grow we’re constantly looking for policies to make the user experience for our clients the best it can be. For inspiration on the simple truths of dealing with customers and keeping them happy I turn to guru of relating to people – my dog.
Top 5 Reasons My Dog Would Rock at Customer Service:
When it comes to customer relations the rules are simple. However, it’s easy to get lost in the mire when drafting a customer service policy for you company. As Dukky continues to grow we’re constantly looking for policies to make the user experience for our clients the best it can be. And for inspiration on the simple truths of dealing with customers and keeping them happy I turn to guru of relating to people – my dog.
Top 5 Reasons My Dog Would Rock at Customer Service:
1. Enthusiasm and Optimism – he’s got it. No matter if you come home two hours late, lock him in the bathroom when the mother-in-law visits or keep him from sniffing things on his nightly walk, he still smiles, his tail still wags and he still spins circles when I grab his leash. He makes me smile, it’s contagious.
Spread your smile. People can hear you smile. It’s true. Google it. Before you pick up the phone, smile, they can tell. Smiling immediately puts you in a better mood, and it puts your customer or client at ease.
2. He Makes ‘em Feel Important - He’s got this covered. He is a human worshiper, he loves new friends and each one is as important as the next. He has some favorites, sure. Don’t we all? But he is an equal opportunity friender.
Your client or customer wants to know that their needs, issues and/or opinions are important to you. That though their issues be big or small, you’ll try and help. Go above and beyond for clients and customers. It’ll pay off in the end.
3. He Listens – Sit. Stay. Come. He’s got his orders down pat.
Listen to your customers. Their complaints, critiques and even praise are all vital insights into your company from an outsider’s perspective. Pay attention. Sometimes you don’t even need to help, just let them talk it through and agree or disagree. Keep an open mind, it might actually be a new issue that needs to be brought up in your next staff meeting!
4. He’s got a great “I’m Sorry” Face – It’s a common scene in my house for the dog to be upside down, belly showing – why? Because he did something wrong. He stole a sock, he ate paper, he has something he shouldn’t. So he’s sorry. He is bringing you the offending item, but you have to take it. He then looks at you with his ears back and eyes forward and he just looks…guilty. He couldn’t help it. He’s sorry.
Sometimes bad things happen. Sometimes it’s not your fault. Sometimes, it is. Apologize and fix it – fast. If it’s not something that can be fixed right away, then keep your customer informed on the progress of the issue and when they can expect a resolution. Putting your head down and your tail between your legs is sometimes the best way to keep the customer loyal, even when you made a mistake.
