Bring out your dead! (marketing tactics, that is)

Finally, someone explained it. Listen up world, as we tell the sad, sad story of the last advertising agency on earth – courtesy of FITC, which is, oddly, an advertising agency.

Why this video? Well, currently we are hard at work putting our new SMB platform to the test and each member of Team Dukky has a part to play. My main duties have been in assisting new small business clients to draft out their campaigns and put them into action. Small business owners on a whole are a pleasure to work with. Most are eager to dive into the social media integration and live analytics feed our product provides. However, from time to time I’ve been hit with one particular question – why should I have my campaign set up as a share-to-win promotion? Will social media help me at all?

While the answer seemed obvious to me, I have come to realize that many small business owners are operating under the rules of the old guard of advertising. This, my friends, is a mistake. Television and print ads alone are quickly becoming a thing of the past. Consumers are tired of having marketing messages dictated to them. They’re tired of having no control over what sort of messages they’re bombarded with. With the growth of internet capabilities, smart phones and the ever expanding reach of social media into every aspect of our lives it’s no wonder that traditional marketing tactics are failing to work. Think about it. How many people do you know that sit and watch cable television anymore? They don’t. They have Tivo and DVR. They record their shows, watch them on their schedules and, if you’re like me, relish in the fact that they can fast forward through the commercials. That’s right, I work in marketing technology and I hate television commercials. In fact, I don’t even have cable. Why pay $60 a month when I can snuggle in bed with my beloved Hulu? Sure, there are commercials (count em, 3 per episode) on Hulu shows. BUT they allow me to tell them if the commercials are relevant to me or not and then customizes what ads pop up during my shows. Most are even interactive. Hulu listens. Hulu learns. Hulu, is my new best friend.

Consumers do not want to be pandered to. Our lives are too busy these days. We need smarter marketing. This is where digital and social media, with their ability to take traditional marketing further, have taken hold. When I log onto Facebook I don’t see ads for arthritis pills, Dora the Explorer or hockey gear. Why? Because those things aren’t relevant to me or my life. It would be a waste of money for a company to pay to put those ads in front of me. I’m never going to buy Scott Turf Builder. I let the landlord worry about the lawn. Facebook and other social media sites allow advertisers to filter the people their ads are visible to based off their searches, likes, posts, tweets and comments. So when I login to Facebook I see ads for local New Orleans music performances, my beloved Saints (Who Dat!),  sales at Anthropologie and discounts at Starbucks (yep, I’m that girl).
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Dukky takes PODi Best Practices Award for its Direct Mail Marketing Case Study

Team Dukky is proud to announce it has won the PODi Best Practices Award for its case study of client Chick-fil-A’s direct mail and viral marketing campaign. We couldn’t be prouder!


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Dukky Featured Campaign – The power of teamwork (cont.)

Recently, Dukky was lucky enough to work with some pretty great fashion and beauty companies who teamed up to bring their customers amazing opportunities to win big (all the while promoting their brands virally). As advertised in People StyleWatch magazine, users can visit the Holiday Cliques website and enter to win loot from Smashbox Cosmetics, Express, Lord & Taylor, Tory Burch and Vince Camuto. We love this campaign so much we’re featuring it on our blog, our Dukky Promotions Facebook page and Twitter @dukkytweets. Be sure to check out the campaign and enter to win! Best of luck to everyone!


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Un-friending = free Whopper? How not to build a social media marketing campaign.

I recently read an article about a social media marketing campaign Burger King ran through Facebook. The basic gist was Burger King would give a coupon for a free Whopper to anyone who took a minute to “clean-up” and purge unwanted friends from their Facebook account. The article’s author lauded the campaign’s success, touting it as a “100% trackable coupon-based campaign that was able to be analyzed on a profit-generation basis.” He went on to say the campaign showcases how to create “real, prove-able results with social media tools like Facebook and Twitter. Not “buzz” nor “conversation” nor “engagement” nor even preference. Sales.

Are increased sales what every business owner wants? Absolutely. However, as soon as I read that last statement I did a double take. Was this campaign a success? I say maybe, at best. Sure, sales were increased immediately following the campaign and customers came in to redeem their free Whoppers. But will the people who got those coupons via Facebook be likely to continue following BK and remain customers? My guess is no.

The article argues that the brilliance behind this campaign was that it offered an incentive to customers to go ahead and do something they’ve been wanting to do for a while – get rid of unwanted friends on their Facebook accounts. But I say, they missed a real opportunity here. They may have gotten people to funnel into their campaign but I’d wager they didn’t keep those customers. And why not? Because there was no buzz. There was no conversation. There was no customer engagement. They generated no preference. In essence the customers they got through this campaign are pretty much useless past the in-store redemption stage.
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The 2010 Christmas Wish List for business’ has been posted!

The countdown is officially on for the holidays. Christmas lights are going up around our city and stores and restaurants are adorning their doors, aisles  and employees with holiday marketing ideas and opportunities for consumers.

At dinner last night I was given the opportunity by 3 different employees in the restaurant to purchase a gift card for the upcoming holiday for friends and family. It was a very nonchalant offer, but yet a very clear indication that the holiday marketing hounds have been loosed. Continue reading

We have a winner! Dukky’s contest proves the power of social sharing!

Today we announced the winner of our iPad Giveaway contest. Congratulations to Ruth Campbell from NC! She is the new owner of an Apple iPad!

This was a proud moment for Dukky. We initially set up the contest to see just how effective marketing via social sharing could be. The campaign URL was shared by 7 of our staff members on their personal social networks and email. The results blew us all away. Check out these numbers:

  • Total response: 138,193 (from just 7 initial shares!)
  • Customers who entered the site from social networks: 104, 122
  • Customers who entered the site from a direct URL: 34,068
  • 3,012 Outgoing shares: 43% Facebook, 42% Twitter, 11% Email, 4% SMS text messaging
  • 104,122 Incoming shares: 60% Facebook, 36% Twitter, 3% Email, 1% SMS text messaging

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Viral marketing solutions, courtesy of your friendly neighborhood Super Dukky

So this is interesting – a recent study by market research and consulting firm Chadwick Martin Bailey took an in-depth look at how and what people choose to share online with their social networks. This is what they found:

43% cited in the poll said they shared funny videos, putting it ahead of  36% who share news articles and blog posts (e.g., CNN, New York Times, etc.). Coupons, promotions & discounts ranked in at  32%,  followed by music & entertainment videos at 28% and advice articles and blog posts (e.g., personal or business tips, etc.) rounding out the poll with 22%

So did you catch that? Coupons, discounts and giveaways ranked third highest in that list. I don’t know about you but that’s pretty impressive when you consider it beat out music and entertainment items. Why is this so important you ask? Because it shows that online users are easily and greatly engaged by a viral marketing promotion when shared through social media sites. 36% is a lot when you’re talking about how many of your customers can be reached through online marketing and advertisers are quickly catching on to the fact that they can get more bang for their buck by advertising on pages that have been recommended by people.

Furthermore, check out the results from one of the key questions in the poll:

The primary reasons people decide to share something online is because they a) find it entertaining and b) they believe it will be helpful to its recipients. These are important factors to take into account when formulating your next marketing campaign. Everyone knows that with the right creative hook and the power to share virally behind it, any marketing campaign has the capability to reach an exponential amount of customers through social media networks and online marketing these days. What many people don’t know is how to make these factors work for their business.

Luckily for them there’s Dukky. We take these notions and put them to work for you – equipping your marketing campaign with the tools to go viral, all the while remaining engaging and entertaining.  Allowing you to not only reach new customers at lightening fast speed but also to get valuable information on these new customers, gauge their true influence for future marketing campaigns and receive real time analytics all in an easy to use platform.

We did some internal testing here at Dukky and set up one of our microsites offering a free iPad to anyone who shared the offer with others via social media network, email or SMS text messaging. In just under 50 days what started as an internal share on the social networks and emails of 7 people had exploded into a monster of a campaign with over 120,000 customers coming into the site and sharing with their friends and networks.

Want more proof of just how cool Dukky can be? Check out our new microsite featuring Super Dukky, just in time for the DMA conference this week in San Francisco – http://superdukkydma2010.dukky.com/. Stop by the booth to catch him in his latest adventure!

And be sure to catch our very own Renee Hall, VP of Business Development, when she speaks with the US Postal Service on “The New Normal” of marketing this Wednesday!

“Everybody’s doing it” – Harnessing the hive mind to boost your brand

Remember when you were young and your parents caught you skipping school with your pals? Remember the line they fed you when the best reason you could come up with for ditching class was that your friends were all doing it too?

I can still hear Dad now, “If your friends all jumped off a cliff, would you jump too?”

Yeah, I’d rather not relive that adolescent rite of passage either. But what’s interesting in this new age of social media connectivity is that in certain cases the answer to this question seems to be a blaring YES. Especially in the world of viral marketing.

If your friend says they just got an awesome deal from a company and recommends the offer to you on Facebook, you’re more likely to try out the offer yourself. In essence, if your friend jumps, you jump. And companies that harness this group-think mentality in their marketing campaigns are seeing their brands become turbo charged through social media sharing.

In a recent article on Mashable, David Armano, Senior Vice President at the advertising powerhouse Edelman Digital, was asked if he thought group or friend buying behavior could be used as a recommendation system for goods and services. His answer was resoundingly affirmative.

In the article he cited the success the recent partnership between Groupon and The Gap experienced in their group-buying incentive campaign. The single digital coupon offer smashed sales records. “If the numbers behind Groupon’s recent success with The Gap is any indicator, the answer is yes,” he said.

But, as the article is quick to point out, group buying is most powerful when combined with sharing across social networks like Facebook and Twitter.

“The key,” continued Armano, “is that the group buying activity needs to be be present in your friends’ streams. Combine ‘likes’ with mass purchase behavior, and you’ve got the perfect storm of a signal that says, ‘Your friend got in on the deal, maybe you should too.’”

So how can you make this work for your business? How can you harness the power of the same social media marketing tools that national brands like The Limited, Dukky’s latest client, are using to reach new customers? It’s simple, really. Just overlay Dukky’s platform on your existing marketing campaign and you’re equipped with the tools you need to gain a better understanding of your current customers, expand your database’s reach and garner a better ROI. Most importantly, you’ll get your customers to act as your very own brand ambassadors. With Dukky’s simple one-click share option, your campaign is put front and center in your customers’ social networks news feeds allowing you to be ‘liked’ and your offer to be redeemed by a whole new group of customers.

So go on, jump on the Dukky bandwagon. Everyone is doing it.

Deals Come in All Shapes and Sizes

20percentsmall by Teri | August 21, 2009

We have three very different deals that are still going on for you guys this week.  Bask in the savings as you savor these last few weeks of summer.

Don’t forget to follow us on Twitter @dukkytweets for real time deals and marketing news.

1. Roundtrip tickets starting at $78+ from American Airlines. New Orleans to Chicago and back $178+!

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Tips on Finding Great Deals Online

by Teri | August 14, 2009

For our Deal Roundup this week, I thought I’d share some of my deal seeking knowledge with you all.  Everyday, I often find several amazing deals before choosing my favorite as the “Dukky Deal Pick” on Twitter.

Finding the right deals takes some time at first, but once you have a routine, the savings adds up and the time it takes to find the good stuff decreases.
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