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Archive for August, 2009
Dukky Launches Consumer Opt-In and Opt-Out Service

RTS - Lets Make Mail Personal AgainIn keeping with our immediate goal of increasing response rates and our long-term goal of 100% redemption, Dukky just launched a method for consumers to opt-in and opt-out of our mailings.

Dukky is sponsoring Unjunk Mail, a site that provides consumers a way to control the deals they get from Dukky, connect with other top Do Not Mail sites, and learn, discuss (and vent!) about unwanted mail.  Dukky and Unjunk Mail share a common goal: help consumers get more of what they do want (deals) and less of what they don’t want (junk mail). In the end, marketers win too.

Today, Triple Pundit did a piece on Dukky and Unjunk Mail and dug into the question of why a direct marketing company would sponsor a Do Not Mail service. Check it out here.

Case Study: Care-A-Lot Pet Supply

Care-A-Lot Mailpiece

Objective

Care-A-Lot, a national online catalog store, was looking for an alternative to the high cost of printing and mailing catalogs.  Not only was their current catalog system costly, but it did not allow the company to learn about their customers base or accent particular products in a way that encourages immediate sales.  Care-A-Lot approached Dukky to develop a program that would incentivize immediate sales from their existing client base, while allowing Care-A-Lot to collect information on their customers for future promotions.

Solution

Dukky developed a custom 12 page booklet for Care-A-Lot that isolated 10 of their best offers in perforated cards.  10,000 of Care-A-Lot’s existing customers received personalized “books” in the mail, which could be activated online through a personalized, Care-A-Lot branded activation site.  To complete activation, customers were asked to complete questions about their purchasing behaviors in regard to their pet.  After completing activation, the customer was able to enter directly into the Care-A-Lot site to purchase the offers they received in the mail piece.

Care-A-Lot Dashboard

Results

Two weeks after the launch of the program, Care-A-Lot was enjoying a 5.04% response rate.  The true value to Care-A-Lot was not the response rate, but the amount of information they were able to gather about their best customers while encouraging immediate sales from those that activated.

Online Tools Breathe New Life Into Direct Mail Campaigns

DirectMarketing LogoDirect Marketing | Amy Bostock | August 2009

There is no doubt that advancements in technology have opened up the scope of the direct marketing world. Personalized URLs, online analytics and social media tools now make it easier than ever for companies to identify, track and measure their consumer audience. So how do these new ways of engaging consumers in the online and offline world effect how companies view traditional direct marketing practices?

Find entire article about new technology, direct mail and Dukky here.

Mailing Lists: Quantity versus Quality

by Brice | August 21, 2009

For years the generally acceptable way of creating a direct mailing list was to find as many target consumers as possible, and build up the biggest list possible. Sometimes these direct mail lists would grow to include hundreds of thousands of names and in some cases even millions.

Such a large target audience would deliver some sort of response, but even in the best case scenario response rates were rarely greater than 3%. Sure, 3% of 100,000 targets could potentially bring in a lot of money, but all those mailers came with a price (averaging around $0.45 to $1.00 a piece).

Recently marketers have begun to find that reducing the size of their mailing lists, and targeting only the consumers who have a high chance of responding to their offers, can greatly increase their return on investment. For example, eliminating duplicate names and the names of the deceased and those who have signed up for Do Not Mail lists can really pay off.
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Deals Come in All Shapes and Sizes

20percentsmall by Teri | August 21, 2009

We have three very different deals that are still going on for you guys this week.  Bask in the savings as you savor these last few weeks of summer.

Don’t forget to follow us on Twitter @dukkytweets for real time deals and marketing news.

1. Roundtrip tickets starting at $78+ from American Airlines. New Orleans to Chicago and back $178+!

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Technology + Design Bridges Gap Between Brand and Consumer

Click Weekly

New integrated direct mail approach dramatically increases consumer response and reduces marketers’ risk.

Direct response company Dukky has introduced the next generation of direct marketing. Their new platform allows marketers to create high perceived value gift card offers as part of a group mailing, while monitoring individual performance online. Read more

Tips on Finding Great Deals Online

by Teri | August 14, 2009

For our Deal Roundup this week, I thought I’d share some of my deal seeking knowledge with you all.  Everyday, I often find several amazing deals before choosing my favorite as the “Dukky Deal Pick” on Twitter.

Finding the right deals takes some time at first, but once you have a routine, the savings adds up and the time it takes to find the good stuff decreases.
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Consumers Still Rely on their Newspapers to Find Deals

by Teri | August 13, 2009

Newsprint remains the main source for consumers to find promotions.

Lately advertisers have been quick to criticize the ailing newspaper ad industry; however, in a recent study conducted by MORI Research for the Newspaper Association of America, or NAA, the initial findings were very supportive of the so-called dying industry.  Of the 3,000 adults surveyed, 82% indicated that they “took action” as a result of newspaper advertising. Actions included coupon clipping, investigating products online, and completing a purchase.

Another interesting finding was that other means of advertising lagged far behind newspapers as the main place consumers checked for promotions.  The nearest competitor was the Internet which had a measly 21% compared to newspaper’s 41%.
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Entrepreneurs Leverage New Orleans Charm to Lure Small Businesses

The New York Times  |  Abby Ellin  

NYT2

IT has been a long time since the word “optimism” was spoken in the same sentence as “New Orleans.”
But a small group of entrepreneurs has been using that word lately to describe their efforts to attract small businesses to New Orleans. For now, their enthusiasm may be greater than their results. But they say the city’s low rents and business tax incentives along with its music and culture have proved to be powerful lures, despite the still-halting efforts to get past the devastation of Hurricane Katrina in 2005.
“We’re seeing the exact same thing here that we saw in the Bay Area in the mid ’90s,” said Michael Hecht, 38, president of Greater New Orleans Inc., a nonprofit economic development agency. He moved to New Orleans in early 2006 after time in both San Francisco and New York. “There’s a sense of opportunity and possibility, combined with people who have the horsepower to actualize those possibilities.”
Since Hurricane Katrina, at least four formal entrepreneurial hubs have been established in New Orleans: Entrepreneur’s Row, the Icehouse, the I.P., (an acronym for Intellectual Property) and the Entergy Innovation Center. While they all hope to help nurture individual businesses, they are not technically incubators. Instead, they house start-ups and established companies while focusing on “clustering like-minded entrepreneurs to build their businesses together,” said Tim Williamson, 44, the co-founder and chief executive of the Idea Village, a nonprofit group founded in 2000 that helped created the I.P.
So far, they seem to be doing something right. According to the Louisiana Workforce Commission, the New Orleans metropolitan area reported an increase of nearly 100,000 nonfarm jobs from October 2005 — soon after Katrina — to June 2009. By 2016, the commission expects New Orleans area employment to grow 24 percent from 2006 levels, or to 98.8 percent of pre-Katrina levels.
“There has never been a better time in Louisiana for the creative class to thrive,” said Mitchell J. Landrieu, the state’s lieutenant governor.
Jon Guidroz, 27, is one of the entrepreneurs who was persuaded to move to the city. He grew up in New Orleans but was living in Massachusetts and working for Free Flow Power, a renewable energy company, after Katrina hit. “I wanted to return to help,” he said. But he said he did not see a strong business reason to move.
Then, last year, Sean Cummings, a real estate developer and entrepreneur in New Orleans, randomly found Free Flow’s Web site and noticed that the company had a Mississippi River project in the works. Mr. Cummings, 44, a co-founder of a group called Startup New Orleans, invited Mr. Guidroz to visit his offices in New Orleans at 220 Camp Street, a loft building called Entrepreneur’s Row. As an extra incentive, Mr. Cummings even offered to give him six months free rent.
“He helped me fulfill my dream of bringing this business to New Orleans,” said Mr. Guidroz, who moved back in January. “Until these guys rolled out the red carpet for me — immediate access to a substantial network in the city and state for getting things done, finding local investors — I don’t think we would have done it.”
Entrepreneur’s Row was conceived in May 2007, when Mr. Cummings received a phone call from Nicolas Perkin, the co-founder and president of the Receivables Exchange, an electronic marketplace for the buying and selling of commercial receivables. Mr. Perkin had recently gotten married, and he and his bride wanted to relocate to New Orleans from New York. What did Mr. Cummings think?
Mr. Cummings thought it was a great idea, and the two men set about figuring out how to attract other entrepreneurs to the city. “To really prosper, New Orleans must focus on the few opportunities where we have a compelling competitive advantage,” Mr. Cummings said. “We must likewise recruit entrepreneurs who are drawn to a joyful quality of life. It’s a home-run success story. Entrepreneurs are reinventing New Orleans, like Prague after the curtain, like Milan, like a smaller Seattle.”
Along with three other business executives, Mr. Cummings and Mr. Perkin came up with Startup New Orleans, a Web-based information service to connect entrepreneurs with the resources they need to set up a new business. In March 2008, Mr. Cummings established Entrepreneur’s Row. Today, it is home to nine companies, including the Receivables Exchange; Mr. Guidroz’s company Free Flow Power; and Audiosocket, a music licensor. (Mr. Cummings has a financial stake in at least six of the companies.)
The Icehouse — a 12,000-square-foot, renovated warehouse in the Seventh Ward, which was severely damaged by Katrina — opened in April 2008 and now houses seven businesses. They each pay $600 a desk each month, which covers a phone with private number, high-speed Internet, a kitchen and a rooftop deck access.

Pictured from left: Seema Sudan, Shawn Burst founder of Dukky, John Barton, John Walsh and Sean Cummings in front of Entrepreneur’s Row.

It has been a long time since the word “optimism” was spoken in the same sentence as “New Orleans.”

But a small group of entrepreneurs has been using that word lately to describe their efforts to attract small businesses to New Orleans. For now, their enthusiasm may be greater than their results. But they say the city’s low rents and business tax incentives along with its music and culture have proved to be powerful lures, despite the still-halting efforts to get past the devastation of Hurricane Katrina in 2005.

Read more

The New Orleans Saints

Entrepreneur  |  Jason Myers  |  August 2009

Entrepreneur2tif

If New Orleans needs a symbol of its entrepreneurial uprising, this is it: A grand building in the heart of the Warehouse District, once home to one of the city’s old-line law firms, has been completely taken over by young business renegades.

By April, the lawyers had been swept out of the building at 643 Magazine Street. It was freshly rehabbed, christened the Intellectual Property, and the future started moving in: businesses like TurboSquid, an emerging player in the wild art of 3-D modeling, and iSeatz, the online engine behind major travel and entertainment sites.

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