New Study Shows Marketers (Still) Confused When it Comes to Measuring Social Media ROI

• Tweet
• 
  

  
  

• 
  
• Sharebar

• Tweet
• 
  

  
  

• 
  

According to a new study by eROI, a digital agency based in Portland, Oregon, many marketers using social media are struggling in two very important areas: integrating social media with other marketing strategies and measuring the ROI of their social media efforts. (h/t ClickZ)

I can almost hear you thinking “Wait a minute…this is news?” These problems are not new, of course. Ever since companies began to incorporate social media into their marketing mix there has been a debate about whether it was even possible to measure the ROI of social media and if so, how one would go about it.  However, there is a pretty clear consensus about which metrics NOT to use: numbers of friends and followers mean almost nothing.  One follower who is willing to engage with your company and spread the word about you to his or her own followers is worth a thousand followers who never tweet or post about your brand.  When it comes to marketing, engaged followers are the only followers that count.

Unfortunately, the study (available here) found that 65.5% of marketers surveyed were tracking an increase/decrease of friends and followers. 59.5% measured traffic coming in from social sites, while 39% tracked mentions of the company. Only 35.7% were tracking new leads, and only 28.5% were tracking sales.

The good news is that more and more marketers are recognizing the advantages of incorporating social sharing into their email campaigns, with 59.1% allowing customers to share offers with their networks.

In the report, eROI notes the importance of tracking and measuring all social media initiatives:

No matter how small they start, marketers should start tracking and measuring their social media efforts (currently one-fifth of respondents said they don’t track anything).

At Dukky, we also believe that it’s important both to incorporate social media into your marketing mix and to track its impact. That’s why we make it easy to create direct marketing campaigns that use social media to amplify your company’s message, raise awareness and help you get to know your customers a little bit better. Plus, our detailed, real-time analytics leave no room for doubt when it comes to social media’s impact on the ROI of your campaign.

How is your company measuring the ROI of its social media marketing efforts? Does social media seem to be paying off for you? Let us know in the comments!