Editor’s Note: Today’s post was written by best-selling author Rick Matheison, author of Branding Unbound, and was originally published on his blog, Genwow. It is reprinted here with permission. Check out his new book, The On-Demand Brand, in stores on April 28.
Who says only big brands get in on all the soc-net fun?
As it happens, social media seems to be especially tasty to food-based small businesses.
Clikz, for instance, has a piece on how a 10-month-old ice cream sandwich start up called Coolhouse, which uses funky, architecturally inspired ice cream trucks to sell its confections, quickly discovered that sending offers for, say, trivia questions about architecture to Twitter and Facebook followers in its local area, boosted sales appreciably.
And countless pizza shops offer weekly specials on soc-nets to get people into their stores. One shop, called GoldenKnights Pizza, has discovered 40% of its business can come from these efforts.
Yet another restaurant, Axels’ Food and Ice Cream has found great success by posting special offers through Facebook and Twitter.
According to a recent Rice University study, Facebook fans of one Houston-based café chain visited 20% more often, and spent 33% more, than non-fans.
“Social media is not like direct mail or local print advertising,” founder Kristen Costa tells Clickz. “Those marketing mediums don’t make much difference with our customers. On the other hand, our Facebook fans and our Twitter followers want information from us.”
Actually, it’s exactly like direct mail or local print advertising, only done electronically among people who are expressing interest in your brand by following it on soc-nets.
The real difference is summed up by Jenny Cheifetz, whose confections company started using social media last year: “[Social media] is viral, and it’s free….I’m a new business. I don’t have the money to spend on a large advertising campaign.”
In my new book, THE ON-DEMAND BRAND (out April 21 from AMACOM Books), I look at some of the most powerful ways to make use of social media to drive business. Among them: Limited time offers, which enable brands to get out promotional messages quickly to people just primed to take advantage of them. A growing number of food-based businesses are discovering that, but so are big players in several fields. Dell, for instance, makes millions off limited time, Twitter-only offers.
How is your company using social media to get people in the door and spending money? We’d love to hear from you.
In the meantime, read the Clickz piece, here.
And read more about THE ON-DEMAND BRAND, here.
This entry was posted on Monday, March 8th, 2010 at 4:14 pm and is filed under Best Practices. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
