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Mailing Lists: Quantity versus Quality

by Brice | August 21, 2009

For years the generally acceptable way of creating a direct mailing list was to find as many target consumers as possible, and build up the biggest list possible. Sometimes these direct mail lists would grow to include hundreds of thousands of names and in some cases even millions.

Such a large target audience would deliver some sort of response, but even in the best case scenario response rates were rarely greater than 3%. Sure, 3% of 100,000 targets could potentially bring in a lot of money, but all those mailers came with a price (averaging around $0.45 to $1.00 a piece).

Recently marketers have begun to find that reducing the size of their mailing lists, and targeting only the consumers who have a high chance of responding to their offers, can greatly increase their return on investment. For example, eliminating duplicate names and the names of the deceased and those who have signed up for Do Not Mail lists can really pay off.

Even better is that with a smaller list of customers, you can begin to focus on the needs of your clients, and start to create a real connection between your brand and your consumer. That’s something that’s hard to do with a massive mailing list campaign.

At Dukky we tend to subscribe to the “quality” camp. Particularly because we’ve built a cool online platform that lets marketers engage with recipients and build an even more customized mailing list for their next direct mail campaign. The original direct mail list is just the starting place for a Dukky campaign – and we like starting in a “quality” spot.

But it is hard make a general rule about what approach is best. Some might like getting their product in front of thousands of people, while other brands enjoy the exclusivity of mailing to only a carefully selected group. However, what is important is that you carefully examine and research your direct mail campaign before jumping into it, and to make absolutely sure that the method you use, is the right one for you and your brand.

Any of you out there think “quantity” is the way to go? If so, let us know! We’d like to hear why.

This entry was posted on Friday, August 21st, 2009 at 4:48 pm and is filed under Mailing Lists. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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1 Comment on this story

  1. Terrific article, very well said. I subscribe to the quality over quantity belief, having a mailing list with quality clients will trump your sales than a list with a ton of names. I think that the emergence of opt-in mailing lists has also made finding quality clients a little easier.

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Dukky is an innovative direct marketing channel that allows marketers to increase the efficiency of their direct mail programs by seamlessly integrating new technologies that allow campaigns to spread virally. Never before has a software as a service (SaaS) been able to fully track the social influence of a consumer through generations of sharing. This patent-pending technology will allow retailers to rethink loyalty programs and how they... Learn more »

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